Deliveries & Returns
Deliveries
We are still offering our standard delivery to the local area, please see attached details. If you require delivery further afield or you have large, bulky items, please speak to a member of staff.
If you are self-isolating simply leave a signed note, attached to your front door, instructing our driver where your delivery should be left – no signature is required.
Please note due to the Covid-19 pandemic you should maintain social distance at all times and where access to your garden is through your house and/or another building a suitable alternative drop off will need to be arranged.
Returns
Faulty goods will be exchanged or refunded as per your statutory right. For any other returns consideration will be given on a case by case basis, please speak to one of our friendly team.
Our latest social posts
8 hours ago
✨Retail Winners | Exeter Living Awards ✨
Earlier this year Rob decided to enter the Exeter Living Awards - an annual initiative that shines a light on local businesses & organisations within the EX postcode arena.
Awards that celebrate people & places that do amazing work here in Devon.
After submitting the application, we were really pleased to discover The Old Well Garden Centre had made it through to the finalists line up in the Retail Category. An honour in itself.
The awards evening took place last night at Sandy Park, with a chance for Rob & Michelle to lose the Garden Centre uniform for the evening, and dust off the black tie attire!
An opportunity to network, share The Old Well story and reflect on the last 12 months in particular.
And we’re unbelievably proud to share that an award came back to the Garden Centre last night!
Winners of the Retail Category amongst a community full of fantastic businesses, charities, producers & entrepreneurs.
It’s thanks to our family, our team, our customers, our suppliers & all who continue to support us that we took the plunge and entered the awards.
Congratulations to all the finalists and winners. A room full of inspiring people.
To win?! Let’s just say we are thankful and truly proud 💚 ... See MoreSee Less
The Old Well Garden Centre is with Pink Cottage Flowers.
3 days ago
Christmas Wreath Masterclasses | booking opportunities are now live . . .
It’s our pleasure to partner with Natalie of Pink Cottage Flowers to bring these delightfully festive making sessions back to The Old Well for the 2nd year running on Friday 5th & Saturday 6th December.
Please take a good look through all the images & information below for a flavour of the amazing wreath designs made last year, along with everything you need to know if you’d like to join us.
Booking is essential & all enquiries for these particular sessions are to go direct to Pink Cottage Flowers using the contact details provided.
We look forward to welcoming & hosting this years attendees within the Glass House Cafe, as each unique wreath design take shape, for pride of place at home this Christmas.
Spaces are limited, so don’t delay!
Those interested in our Winter Container Workshop on Wednesday 10th December - keep your eyes peeled for the bookings information to follow this Friday. ... See MoreSee Less
3 days ago
What a day! Thank you for your patience & understanding. Power to site & our phone lines is back (as of 5pm this evening) & we look forward to opening as usual tomorrow. ... See MoreSee Less
3 days ago
Due to reasons beyond our control we have no power or phone lines today. And we’ve just been advised both will be off all day.
Anyone planning a visit today . . .
• Our main Shop & Garden Centre areas are open.
• The Glass House Cafe will be open serving soft drinks, cold snacks & cakes only.
• Unfortunately we have no choice but to close the Restaurant & Bakery. Please bear with us - anyone with bookings today will be contacted.
We’ve been advised all will be back on by the close of play today for business as usual tomorrow. ... See MoreSee Less
4 days ago
Exciting update for those asking about our Christmas Wreath Masterclasses & Winter Container Workshops.
Dates, pricing & how to book will be published this week in the next 24/48 hours . . . we’ll post on here, on our website & in store!
Swipe through the images for a flavour of the festivities.
We know there’s a while to go yet but we cannot tell you how much we’re looking forward to the Christmas period this year - with our staff & customers. ... See MoreSee Less
6 days ago
🚂 A little reminder that our Culm Valley Model Railway Club friends join us today as they open & share their studio with our visitors on the 2nd & 4th Sunday of the month . . . ... See MoreSee Less
7 days ago
Autumn Lunch Specials in the Restaurant Tea Room are now live!
Wholesome home cooked fresh food, jam packed with flavour & served with a smile.
Warming & nourishing new dishes for our customers to enjoy, in addition to our full & varied menu.
Swipe through the images below for a browse.
Advanced table bookings are highly recommend to avoid disappointment, although we’ll always do our best to accommodate those that haven’t booked ahead.
Telephone 01884 840873 for table enquiries & our team will be pleased to assist. ... See MoreSee Less
1 week ago
🍴Tis the season for Autumn & Winter comfort food🍴
Can you help our Restaurant Tea Room kitchen team decide which dishes should feature on a scrumptious NEW Puddings & Desserts Menu heading off to the printing press next week . . .
Cast your votes by telling us your top three favourites from the wish list of temptation below!
The final menu will feature a delicious 6 dishes so be sure to get voting for the ones you love the most.
Don’t forget to tell us if you’re team cream, team custard or team ice cream/sorbet on the side 😋 ... See MoreSee Less
1 week ago
Autumn baskets & containers | Delicately filled with hardy plants to sit pretty in your favourite spot.
Instant jolly colour that will last whilst outside temperatures begin to fall & the wind begins to whistle.
You’ll find row upon lovely row to enjoy browsing throughout the plant canopy & our central displays.
With prices starting at £8.99/£9.99 each piece makes a nice little treat for yourself, or to gift for someone special.
Picture perfect for the new season, made easy. ... See MoreSee Less
2 weeks ago
Quick Reminder ✂️ Dan of C&C Sharpening is back this Friday 10th October 9:30am til 3pm, as part of his monthly Pop Up. The ideal opportunity to pop by & sharpen up your home, pet & garden tools! ... See MoreSee Less
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